Donation & Refund Policy
Know what happens to your donation request and how to raise a payment concern.
Pending and successful donations
Submitting a donation currently records a pending request. It does not charge a card. An administrator must verify payment before a donation is successful and included in public fundraising totals.
Optional technical-team tip
The default optional tip is 10%. Choose 0% to remove it, 20% or a custom amount. The tip is recorded separately and is not part of the fundraiser’s public total or proceeds.
Fundraiser proceeds
Applicable platform commission and processing fees are recorded for each donation. These settings do not retroactively change completed donation calculations. Payouts are subject to available confirmed funds and review.
Requesting a refund
Contact us with your donation reference, date, amount and the reason for your request. Do not send full card details. We will check whether payment was received and review the request; a refund is not guaranteed by submitting a request.
Refund status
Where a donation is marked refunded, its amount is removed from the successful campaign total. A status change alone is not proof that a payment provider has returned money; the actual transfer must be verified.
Example campaigns
Example campaigns and sample donations are demonstrations, not evidence of genuine support. Donation requests submitted through them remain pending under the same payment rules.