Frequently Asked Questions
Clear answers for people giving support and people asking for it.
How do I start a fundraiser?
Create an account, confirm your email, and choose Start a fundraiser. Add your story, goal, location and 3–20 genuine photos. You can track its status in your dashboard.
When will my campaign appear?
New submissions wait for approval unless automatic publishing is enabled by the administrator. Existing pending campaigns still need approval. If we request more information, update your campaign and resubmit it.
Can I donate anonymously?
Yes. Select Donate anonymously before submitting your donation. Your public name will show as Anonymous. Your receipt email remains private.
Is the team tip required?
No. The optional technical-team tip starts at 10%. You can choose 0%, 20% or a custom amount. It is separate from the donation and does not count towards the campaign’s raised amount.
Why is my donation pending?
Card payments are not connected yet. Submitting records a request, not a card charge. An administrator must verify payment before it appears in successful donation totals.
How do withdrawals work?
Fundraisers can request a payout from their available balance in the dashboard. Requests are reviewed and their status and payment reference are recorded. Availability depends on confirmed donations and applicable fees.
Can I request a refund?
Contact our team with your donation reference and the reason for your request. We will review the payment status and circumstances. A pending request does not mean a card charge has taken place.
Are example campaigns real fundraisers?
No. Their photos and sample donations are clearly marked as examples. They demonstrate the experience and must not be treated as verified beneficiaries or genuine donation activity.